This Privacy Policy was last updated on the date shown below in the footer.
We are committed to protecting your personal information. This Privacy Policy will inform you about how Quantum Group (as defined below) will look after your personal information, what data we collect about you, and what our purpose is, in relation to Quantum Group’s products, services and training courses (online or offline) (together Quantum Group’s Services).
Quantum Group Renewables LLP, with Company No.OC329373 and [Quantum Renewable Innovation Limited, with Company No.04616794, both with registered office at Kings Lodge, London Road, West Kingsdown, Sevenoaks, Kent, United Kingdom, TN15 6NR (together Quantum Group) are the data controllers of personal information collected and processed through Quantum’s Services.
Data Controllers, our legal entities, are controllers of your personal information with respect to:
For readers who are viewing this Privacy Policy on Quantum’s website, we have incorporated hyperlinks into this Privacy Policy (which are shown as blue, underlined and in italics).
This Privacy Policy also includes section links (which are hyperlinks within brackets, for example “(read more)” to refer you to the relevant information concerned).
For the purposes of transparency, this Privacy Policy is structured with a main body and separate annexes towards the end of this Privacy Policy. Please ensure that you read the full main body and the relevant annexes to you. The annexes form part of this Privacy Policy and any reference to this Privacy Policy includes those annexes.
| Annex-A (read more) For our Customers | Annex-B (read more) For our Learners | Annex-c (read more) For our Contractors |
|---|---|---|
| A. The data we collect about you | A. The data we collect about you | A. The data we collect about you |
| B. Purposes for which we will use your personal data | B. Purposes for which we will use your personal data | B. Purposes for which we will use your personal data |
| C. Disclosures of your personal data | C. Disclosures of your personal data | C. Disclosures of your personal data |
| D. Training course accreditations and certificates |
This Privacy Policy aims to give you the information on how Quantum Group collects and processes your personal data in relation to Quantum Group’s Services, including any data you may provide when you: enter into a contract with us for a product, a service or a training course; attend one of our events; contact us; fill in any of our forms on Quantum’s website; or enter into a contract with us as a Customer, a Learner, or an independent Contractor.
It is important that you read this Privacy Policy together with any other privacy policy or privacy notice that we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy is supplemental to any other notice and policy that we may give to you and neither are intended to override or exclude the other.
We only collect data relating to individuals who are aged 16 to 18 for providing our training course services, in accordance with this Privacy Policy. Except as provided before, Quantum Group’s Services are not intended for individuals under the age of 18.
If you have any questions about this Privacy Policy or our privacy practices, including any requests to exercise your legal rights, you can contact us in the following ways:
By post to Unit 8, Easter Industrial Place, Ferry Lane, Rainham, Essex, RM13 9BP
By email to customerservice@thequantumgroup.uk.com
By telephone to 01708 528240
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection law (ico.org.uk/make-a-complaint/).
However, we would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. You can notify us of any changes by email customerservice@thequantumgroup.uk.com.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, when we enter into a contract together relating to one of Quantum’s Services. We have grouped together the types of data we may collect, as follows:
Special Category Data includes information about your health, and any disability that would require us to make reasonable adjustments for training delivery.
We use different methods to collect data from and about you including through:
Direct Interactions. You may give to us your Identity Data, Contact Data and Financial Data (in certain circumstances) when you:
Automated technologies or interactions. As you interact with Quantum Group’s website, we will automatically collect Technical Data about your equipment, browsing actions and patterns.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although, we will get your consent before sending third party direct marketing communications to you via email or text message.
You have the right to withdraw consent to marketing at any time by contacting us.
Where we need to collect personal data by law, or under the terms of a contract we have with you, we may not be able to perform a contract with you (for example to provide a product or a service, or any other agreement), if you fail to provide data when requested. In this case, we may have to cancel the relevant contract you have with us, but we will notify you if this is the case at the time. In certain circumstances we may also be prevented from complying with our legal obligations.
Towards the end of this Privacy Policy we have included three Annexes (read more), which include a description of all the ways we plan to use your personal data, and which legal bases we rely on to do so, for whether you are a Customer, a Learner, or a contractor in relation to us.
Below are the website hyperlinks to the relevant information as referred to above:
| Information type and website link | Annex |
|---|---|
| for our Customers | Annex A |
| for our Learners | Annex B |
| for our Contractors | Annex C |
Please note that Quantum Group will only use your personal data for the purpose that it was originally collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us, you can find Quantum Group’s contact details (above).
We may process your personal data without your knowledge or consent, in compliance with the above rules and where this is required or permitted by law.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising as described below.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant to you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods, services or training courses from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time.
Quantum Group has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and third parties who have a legitimate business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Under certain circumstances you have rights under applicable data protection laws in relation to your personal data, including the right to:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with the request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you informed.
We reserve the right to update this Privacy Policy and/or the Annexes at any time, and we will provide you with a new Privacy Policy and relevant Annex when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
This Annex A is only applicable to Quantum Group’s Customers.
Customers means any individual or firm who provide their personal data to us in connection with the purchase, intention to purchase, or whom have purchased, a product and/or service from Quantum Group (but excluding any training courses that Quantum Group may also provide).
Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Usage Data and Marketing and Communications Data. Please see (The data we collect about you) and (How your personal data is collected) of this Privacy Policy for the meaning of these categories.
We do not collect any Special Categories of Personal Data about you.
The table below sets out a description of all of the ways we will use your personal data as a customer of Quantum Group. We also have identified our legal bases and our legitimate interests where appropriate.
We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground on which we are relying in order to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new Customer in connection with a contract for goods or services | (a) Identity (b) Contact | Performance of a contract with you |
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To process and to complete your order, including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (f) Usage | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To register your warranty for a product/service with our third party warranty providers | (a) Identity (b) Contact | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to ensure that we maintain high quality products and services and enhance customer satisfaction). |
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Usage | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
We may share your personal data with the parties below for the purposes set out in the table above.
If you have any questions about this Privacy Policy including Annex A, please contact us.
This Annex B is only applicable to Quantum Group’s Learners.
Learner means any individual who provides their personal data to Quantum Group in connection with and for the purpose of receiving training and education from Quantum Group or any third party contractors, sub-contractors and agents on behalf of Quantum Group (and this excludes individuals who receive any other goods or services from Quantum Group).
Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Usage Data, Marketing and Communications Data and Special Category Data.
Please see (The data we collect about you) and (How your personal data is collected) of this Privacy Policy for the meaning of these categories.
In addition we may also collect Qualification Data which may include: copies of qualifications, certificates, evidence of employment and other forms of evidence and qualification as is necessary for the purpose at hand.
In certain circumstances where consent has been given, we may also collect and process your personal data when we produce videos and photographs during in person and online events.
We have in place appropriate safeguards which we are required by law to maintain when processing Special Category Data. We may process Special Category Data only with your explicit consent, and in the following circumstances:
In general, we will only process Special Category Data about you after receiving your explicit and informed consent to those specific categories of Special Category Data that we wish to process. On rare occasions, there may be other reasons for processing, such as it being in the public interest to do so. The situations in which we would process your Special Category Data are listed below. We have also indicated below the purpose or purposes for which we will process your Special Category Data.
In nearly all circumstances we will approach you and obtain your written consent to allow us to process your Special Category Data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.
The table below sets out a description of all of the ways we will use your personal data as a Learner of Quantum Group. We also have identified our legal bases and our legitimate interests where appropriate.
We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground on which we are relying in order to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a Learner in connection with a contract for a training course | (a) Identity (b) Contact (c) Qualification (d) Usage | Performance of a contract with you |
| To process and to complete your training course purchase, including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (f) Qualification | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To transfer your details, including personal data and special category data (where relevant) to our third party teaching contractors, for the purposes of enabling the teaching contractors to provide evaluation and assessment services on behalf of Quantum Group in connection with our training courses | (A) Identity (B) Contact (C) Qualification (D) [Financial] (E) Special Category | (A) Consent, in regards to your Special Category Data (B) Necessary to comply with a legal obligation (C) Performance of a contract with you. |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To produce marketing materials such as videos, photographs and other forms of media production during the course of the training course | (A) Identity (B) Contact | Necessary for our legitimate interests (to develop and grow our business and to inform our marketing strategy) |
We may share your personal data with the parties below for the purposes set out in the table above.
Debt Collection Services. If necessary to third party debt collection services to recover monies owing by you to Quantum Group.
On completion of a training course, you may be eligible to receive a digital accreditation or certificate which evidences completion of such course. To receive this, you will need to sign up directly through the online system of the following third party providers:
If you have any questions about this Privacy Policy including Annex B, please contact us.
This Annex C is only applicable to Quantum Group’s contractors.
Contractor means any individual or firm, who is about to enter into, (or who has entered into,) a contract for services with Quantum Group in the capacity of an independent contractor, pursuant to which the contractor has or will provide, their personal data (or the personal data of its officers, employees or agents) to Quantum Group.
Identity Data, Contact Data, Financial Data, Transaction Data.
Please see (The data we collect about you) and (How your personal data is collected) of this Privacy Policy for the meaning of these categories.
In addition, we may also collect Engagement Data which we have grouped together as follows: driving licence, payroll records, tax status information, results of HMRC employment status checks, employment records, job titles, work history, training records, professional memberships, recruitment information (including copies of right to work documentation, references, CV and/or covering letter, evidence of prior employment, qualifications, DBS Certificates, relevant insurance documents, and any other documents disclosed by you to Quantum Group as part of, or pursuant to the engagement of you as a contractor).
We may also collect General Data about you throughout the course of our engagement/contract, this may include, performance related information, training related information, skills related information, and any other information which, in the course of the engagement, may be necessary for us to perform the contract that we have with you, is necessary for our legitimate interests (identified in the table below) or for us to comply with a legal obligation.
The table below sets out a description of all of the ways we will use your personal data as a customer of Quantum Group. We also have identified our legal bases and our legitimate interests where appropriate.
We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground on which we are relying in order to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To make a decision about us entering into a contract with you, and to determine the terms on which we enter into a contract with you | (a) Identity (b) Contact (c) Engagement (d) General | (a) Performance of a contract with you (b) Necessary for our legitimate interests [(to protect our business in recruiting appropriate staff)] |
| To determine whether you are legally entitled to work in the UK | (a) Identity (b) Contact | (a) To comply with a legal obligation |
| To administer the contract that we have entered into with you | (a) Identity (b) Contact (c) Financial (d) Engagement (e) General | (a) Performance of a contract with you |
| Business management and planning, including account and auditing | (a) Identity (b) Financial | (a) To comply with a legal obligation |
| To conduct performance reviews, to manage performance and determine performance goals | (a) Identity (b) Contact (c) Financial (d) Engagement (e) General | (a) Performance of a contract with you (b) Necessary for our legitimate interests [(to manage objectives, and ensure the engagement advances our business)] |
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| Assessing qualifications for a particular job or task | (a) Identity (b) Contact (c) Engagement (d) General | (a) To comply with a legal obligation (b) Performance of a contract with you |
| Making decisions about your continued engagement and/or termination of the engagement | (a) Identity (b) Contact (c) Financial (d) Engagement (e) General | (a) Performance of a contract with you (b) Necessary for our legitimate interests [(in protecting our business and determining opportunities)] |
| To ensure relevant education, training and development requirements are met | (a) Identity (b) Contact (c) Engagement (d) General | (a) To comply with a legal obligation (b) Necessary for our legitimate interests [(to ensure our contractors provide appropriate quality services)] |
| To deal with any disputes, including legal disputes that arise involving you or the legal entity that you provide your services through | (a) Identity (b) Contact (c) Engagement (d) General (e) Financial | (a) Necessary for our legitimate interests [(to protect our business against any potential disputes or alleged disputes)] |
We may share your personal data with the parties below for the purposes set out in the table above.
If you have any questions about this Privacy Policy including Annex C, please contact us.
A version of this policy is available for download as a PDF here.
Last Updated: 30.08.23
Reference: Version 1 Revision 2
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