Privacy Policy

This privacy policy describes how Quantum Group Renewables LLP, Data Controller, with company number 0C329373 and Quantum Renewables Innovation Limited, company number 14279220

(“Quantum”, “Us”, “We”, the Quantum Group, Quantum Training) both with registered offices at Cawley Priory, South Pallant, Chichester, PO19 1SY, United Kingdom use the personal data collected through this website and other interactions with you (“Services”).

At Quantum, We respect and value your privacy and take the protection of your personal information very seriously. We only collect personal data in accordance with data protection laws as set out in this privacy policy.

This privacy policy applies only to your use of Our website (“Site”) and your interactions with the Quantum Group. If you follow any links to other websites, your data will be used in accordance with the privacy policies of such third-party sites.

The types of personal data We collect

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect different kinds of personal data about you, as follows:

Contact Data which may include billing address, delivery address, email address and telephone numbers.

Identity Data which may include your first name, last name, title, date of birth and in certain circumstance, photo identity documents and national insurance number.

Learner Qualifications

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products, services and training courses you have purchased from Us.

Evidence of Previous Employment which may be required for recognised prior learning applications.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site.

Profile Data Includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use Our Site and Our products and Services.

Marketing and Communications Data includes your preferences in receiving marketing from Us and our third parties and your communication preferences.

Special Category Data includes information about your health and any disability that would require Us to make reasonable adjustments for training delivery.

How we collect your personal data

We use different methods to collect personal data from and about you including:

Direct Interactions

You may give Us your Identity Data, Contact Data and Financial Data when you:

Enter into a contract with Us, to receive as a customer a product or a service, or to receive as a learner a training course;

Make an enquiry regarding Our products or services;

Fill in any of Our site forms;

Correspond with Us in person, by post, by phone, by email or by other electronic means;

Sign-up or subscribe to receive Our communications or publications such as Our newsletter;

Request marketing to be sent to you;

Attend an online or offline event organised by Us, or an event organised by another organisation where Quantum’s delegates or representatives will be in attendance;

Enter into a competition, promotion or survey; and

Give Us feedback or contact Us.

Personal Data from Third Parties

Third parties such as colleges may pass your personal data to Us for certification and potential employment purposes.

Automated technologies or interactions.

As you interact with Quantum’s Sites, We will automatically collect technical data about your equipment, browsing actions and patterns as described in the section on Cookies below.

Purposes for which We use your personal data and our legal basis for doing so

The table below sets out a description of how We will use your personal data together with the legal basis which We rely upon.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer in connection with a contract for goods or services.	(a) Identity (b) Contact	Performance of a contract with you
To process and to complete your order, including: (a) Manage payments, fees and charges (b) Collect and recover money owed to Us	(a) Identity (b) Contact (c) Financial (d) Transaction	Performance of a contract with you
To manage Our relationship with you which will include: (a) Notifying you about changes to Our terms or privacy policy (b) Inviting you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for Our legitimate interests (to study how customers use Our products/services, to develop them and grow Our business)
To enable you to partake in prize draws and competitions	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	Necessary for Our legitimate business interests
To let you know about employment opportunities	Contact	Legitimate business interests.
To register your warranty for a product/service with Our third-party warranty providers	(a) Identity (b) Contact (c) Transaction data	Performance of a contract with you
To administer and protect Our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact	Necessary for Our legitimate interests (for running Our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising We serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for Our legitimate interests (to study how customers use Our products/services, to develop them, to grow Our business and to inform Our marketing strategy)

Marketing and advertising

We use your personal data for marketing and promotional purposes, with your consent if required by law, to let you know about courses which you may be interested in if you are a learner and products and services if you are a customer. We send such marketing, advertising and promotional communications by email, text message or postal mail.

Recruitment

We also use several third parties for recruitment purposes to support you with potential job opportunities after completion of a course.

If you fail to provide personal data

Where We need to collect personal data by law, or under the terms of a contract We have with you, We may not be able to perform a contract with you (for example to provide a product or a service, or any other agreement), if you fail to provide data when requested. In this case, We may have to cancel the relevant contract you have with Us, but We will notify you if this is the case at the time. In certain circumstances We may also be prevented from complying with Our legal obligations.

Certification

On completion of a training course you may be eligible to receive a digital accreditation or certification which evidences completion of such course. To receive this, you will need to sign up directly through the online system of the following third-party providers.

NOCN

Disclosures of your personal data

We may share your personal data with the parties below for the purposes set out in the table above.

Contractors: To Our third-party contractors, sub-contractors, agents and consultants that Quantum engages to provide, or assist in providing, Our goods and/or services.

Suppliers: To Our third-party suppliers, in connection with performing a contract for goods and/or services with you.

Warranty providers: To Our third-party warranty providers in notifying and registering your details for warranty registration in connection with Quantum’s Services.

Quantum Group: To any of Our legal entities who form part of the Quantum Group, as may change from time to time.

Purchaser of the Quantum Business: To any third parties to whom Quantum may in the future choose to sell, transfer or merge part of Our business or Our assets. Alternatively, We may seek to acquire other businesses or merge with them. If a change of control happens to Our business, the new owners may use your personal data in the same way as set out in this privacy policy.

Advisers: To Our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Authorities: To HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

Debt Collection Services: If necessary to third party debt collection services to recover monies owing by you to Quantum

How we store your personal data

Your personal data is securely stored on Microsoft servers which are located in the UK. We have contracts in place with this provider which require them to store and use data in compliance with all applicable laws. We may sometimes transfer your information to countries which do not offer the same standard of data protection as available under English law. However, We put all necessary measures in place to ensure that your data is protected to an adequate level in such countries.

Retention and deletion of personal information

How long will Quantum keep my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which We collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Our standard retention period is six years and after this time, we will securely delete your personal data, unless you are still a customer and we require your personal data in order to continue working with you.

Security

Quantum has put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, We limit access to your personal data to those employees, agents, contractors and third parties who have a legitimate business need to know. They will only process your personal data on Our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any regulator of a breach where We are legally required to do so.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask Us for copies of your personal information.

Your right to rectification – You have the right to ask Us to rectify personal information you think is inaccurate in cases where We process your data for a legal obligation.

Your right to erasure – You have the right to ask Us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask Us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in cases where We process your data with your consent, for the purposes of performance of a contract or to comply with a legal obligation.

Cookies

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our Services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, Services, and/or parties other than Us.

We may use the following types of Cookies on Our Site:

Strictly Necessary Cookies – A Cookie falls into this category if it is essential to the operation of Our Site, supporting essential Site functionality like navigating between pages, form submissions and downloading resources.

Analytics Cookies – It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it and what features you use. Analytics Cookies, if you agree to their use, enable Us to gather this information, helping Us to improve Our Site and your experience of it.

Functionality Cookies – Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

Persistent Cookies – Any of the above types of Cookies may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

Session Cookies – Any of the above types of Cookies may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so.

Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve our Site and the Services offered through it.

The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

How do I contact you?

To contact Us about anything to do with your personal data and data protection, including to make a data subject access request, please contact us at: [email protected]

How to complain

If you have any concerns about Our use of your personal information, you can make a complaint to Us at [email protected] You can also complain to the ICO if you are unhappy with how We have used your personal data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

Changes to this Policy

We may change this Policy from time to time. This may be necessary, for example, if the law changes or if We change our business in a way that affects personal data protection.
Data of this policy: May 2025