Training Terms and Conditions

What we offer

Download our T&Cs here

Payment terms for individuals

All courses must be paid for in advance prior to the course start date or distribution of any course material. Payments can be made by BACS or credit/debit card. Payment by credit/debit card can be taken via telephone or online.

Payment terms for colleges or group bookings

Colleges or group bookings will need to make the payment or provide a valid purchase order prior to course start date. Payment details will be on the invoice.

Rescheduling and Amendments to Courses

More than 14 days in advance of the course start date, there will be no charge to reschedule.

Less than 14 days in advance of the course start date, there will be a charge of 50% of the course fee (this is calculated per learner in the event of multiple bookings). An invoice for the rescheduling fee will be issued and payable in full prior to the start of the rescheduled course, together with any outstanding amounts.

If a substitute learner is required, there will be an administration charge as shown below: 

  • 3-day course – £83.35 per learner
  • 2-day course – £68.70 per learner 
  • 1-day course – £55.25 per learner

Cancellation Charges and Refunds

All cancellations must be notified via email in writing to

Any cancellation charges and amounts reimbursed will be calculated on the following basis:

Calendar days’ notice prior to course start dateCancellation charges and amounts reimbursed
More than 28100% refund, 0% of the course fee charge
Between 22 and 2880% refund, 20% of the course fee charge
Between 14 and 2150% refund, 50% of the course fee charge
Less than 140% refund, 100% of the course fee charge

In the event of non-attendance, there will be no refund of any prepayment and the full balance will remain due. Candidates who do not pass the course will not receive a refund of the course fees.

Quantum reserves the right to cancel a course at any time but we will endeavour to give learners as much notice as possible. Learners will be offered an alternative course date, credit or full refund.

You will not be able to cancel your course if you have accessed any aspect of your training or assessment and no part refund will be given.


Please note that if the required level of competency is not achieved in either the practical or theory assessment, it may be necessary for learners to resit the sections in which they have been unsuccessful. A resit must be completed within 90 calendar days of the initial assessment and within 30 calendar days of any subsequent re-assessment. The resit fee is £200.00 + VAT per learner.

Any requirement for additional training will be arranged under a separate engagement, please contact us to discuss options at or call us on 01708 948 701.

Unacceptable Behaviour

The consumption of alcohol or drugs within our centres is prohibited. Quantum reserves the right to remove any candidate from a course if their behaviour towards other candidates or staff is unacceptable and disruptive to the course.

Photographic and Sound Recording Equipment

Please note that the use of photographic and sound recording equipment is strictly prohibited within any part of the premises where the course is delivered. Any candidate found to be using this type of equipment during their training and/or assessment may be asked to leave their course with no refund of any prepayment.

Force Majeure

Quantum shall not be liable to the Customer or be deemed to be in breach of Contract by means of any delay in performing or failure to perform any of Quantum’s obligations in respect of the Services if the delay or failure was due to any cause beyond Quantum’s reasonable control.

Privacy Policy

At Quantum, we prioritise the security and privacy of data. We want to advise how personal information is processed in accordance with our privacy policy. Please let us know if any information that we hold about you is incorrect.

As part of our commitment to transparency, please review our privacy policy which is available on our website ( to understand the details of how we collect, use and protect your data. Our privacy policy outlines the following:

  1. Information about Quantum Group and our privacy policy
  2. The data we collect about you.
  3. How your personal data is collected.
  4. Which lawful bases we rely on to process your personal data
  5. Purposes for which we will use your personal data.
  6. Data security
  7. Data retention
  8. Your legal rights
  9. Glossary
  10. Annexes

By continuing to use our services, you acknowledge that you have read and understood our privacy policy. If you have any questions or concerns, please do not hesitate to contact us:

Post: Unit 8, Easter Industrial Place, Ferry Lane, Rainham, Essex, RM13 9BP 
Telephone: 01708 528 240

Training Courses

The Quantum Group offers a range of accredited training courses for experienced heating and plumbing installers and engineers, plus courses for apprentices and students. Our courses combine hands-on training and theory to help you increase your skill set and meet the increasing demand for energy-saving, sustainable heating and plumbing solutions and renewables technologies.

Find out more »
Green Skills Training Facilities

Quantum’s purpose-built Renewable Training Facilities are designed to equip learners with the practical skills and knowledge needed to effectively implement these sustainable technologies.

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Green Skills Demonstration Units

Our compact and portable Renewable Energy Demonstration Units are specifically designed to provide students and trade engineers with a practical introduction to various renewable energy technologies.

Find out more »

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Company Registration Number: OC329373 | VAT registration Number: 909 062528

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